What Information We Collect

When you reach out to us or book our services, we gather the basics needed to do our job properly. This isn't a data collection exercise – it's what we need to show up at the right place with the right flowers.

• Your name and contact details (phone number, email address)
• Event location and date information
• Floral preferences and event requirements
• Payment information processed through secure channels
• Communication history related to your events

We also collect some technical information when you visit our website – things like IP addresses and browser types. This helps us keep the site running smoothly and spot any security issues. Nothing invasive, just standard web operations.

How We Use Your Information

Your data serves specific purposes in our business. We're not selling it to third parties or using it for unrelated marketing schemes. Here's what actually happens with your information:

Data Storage and Security

Your information lives on secure servers with standard encryption protocols. We're not a tech company, but we work with reputable service providers who handle security seriously. Our team access is limited to people who actually need it for their work.

Physical records at our Baku location are kept in secured storage. We don't leave client information lying around, and our staff understands their responsibility to protect your privacy. That said, no system is completely foolproof – we do everything reasonable to protect your data, but we can't guarantee absolute security in an interconnected world.

Sharing Your Information

We occasionally need to share limited information with others to deliver our services. This isn't about selling data – it's about practical business operations.

• Delivery partners who transport flowers to event locations
• Payment processors who handle transaction security
• Venue coordinators when events require direct communication
• Legal authorities if required by Azerbaijan law

These third parties only get what they need for their specific role. We don't hand over your entire client profile to a delivery driver who just needs an address and contact number.

Your Rights Under Azerbaijan Law

Azerbaijan's data protection framework gives you certain rights over your personal information. We respect these rights and have processes in place to honor them.

To exercise these rights, contact us through the details at the bottom of this page. We'll respond within 30 days, though complex requests might take a bit longer. We might need to verify your identity before processing requests to make sure we're not handing your information to someone else.

How Long We Keep Your Data

We don't keep information forever. Different types of data have different retention periods based on business needs and legal requirements.

• Active client information remains in our system while you use our services
• Event records are kept for three years for reference and potential future bookings
• Financial records follow Azerbaijan's accounting regulations (typically five years)
• Marketing communications end when you unsubscribe or after two years of inactivity

After these periods, we delete or anonymize your information unless we have a specific legal reason to keep it longer. If you request deletion, we'll process it within these constraints.

Cookies and Website Tracking

Our website uses basic cookies to function properly. These are mostly technical necessities rather than tracking mechanisms. We use them to remember your language preference, keep you logged in if you have an account, and understand general traffic patterns.

We don't use extensive advertising networks or behavioral tracking. Our analytics are basic – we want to know if the website works well, not to build detailed profiles of browsing behavior. You can disable cookies in your browser, though some site features might not work as smoothly.

Children's Privacy

Our services target adults planning events. We don't knowingly collect information from anyone under 18. If you're a parent who discovers we've accidentally gathered data about your child, let us know and we'll delete it promptly.

Changes to This Policy

We'll update this policy occasionally as our business evolves or regulations change. When we make significant changes, we'll notify active clients by email. The date at the top shows when we last revised this document.

Check back periodically if you want to stay informed. We won't make dramatic changes to how we handle your data without proper notice, but minor clarifications happen as we learn better ways to explain our practices.